Shipping & Returns Overview

shipping & returns

We take pride in our high-quality product. If something goes wrong, we want to help!

Lightweight Kenmore® vacuum being carried down the stairs

Return Policy

Kenmore Floorcare offers hassle-free returns on items purchased directly from

We guarantee all unused merchandise for 30 days from the date of purchase. Simply email us at to initiate the return process. Please do not call any phone number listed on this website for questions related to orders from All order inquiries must be emailed, as phone representatives do not have access to order information.

Our Customer Service Rep will provide a FedEx Ground pre-paid label to return the product to us. Any FedEx drop-off location will accept your return package.

Kenmore Floor Care does not refund shipping fees on returns or exchanges. Your refund will include the price of the returned product plus taxes, less any paid original and return shipping fees. Orders that shipped for free will be refunded less return shipping cost.

All returned packages will be analyzed by our returns department for condition and contents. If the product is used or if there are missing parts, your refund will be less a variable restocking fee based on the condition.    

Please allow 4 to 6 weeks for the credit to appear on your statement.

Kenmore Floorcare products purchased through other authorized retailers must be returned in accordance with their respective returns and refunds policy.


Shipping Policy

Orders usually take 1-2 business days to process before they ship. We do not ship on weekends. Holidays may add an additional 1-2 business days to processing time.

Kenmore Floorcare can ship to anywhere in the continental U.S. and Hawaii. Currently, does not ship to Canada.

Please review your shipping information for accuracy. Kenmore Floorcare does not ship to PO Boxes. Please provide a physical address only.

Our products are shipped FedEx Ground and will ship within 2 business days after the order is placed. After the order leaves our warehouse, delivery times vary based on your shipping address.