Shipping & Delays Notice

Due to the impact COVID-19 is having on our carriers, there may be some delays in delivery. While we are doing our best to work with our partners to ensure that this does not happen, we are unable to guarantee all shipments will be delivered on time. Please note, the issues causing the delays are with our carriers. Your orders are our highest priority, and we are committed to getting them out the door as quickly as we always have.

Shipping & Returns Overview

shipping & returns

We take pride in our high-quality product. If something goes wrong, we want to help!

Return Policy

Kenmore Floorcare offers hassle-free returns on items purchased directly from

We guarantee all unused merchandise for 30 days from the date of purchase. Simply email us at [email protected] to initiate the return process.

Our Customer Service Rep will provide a FedEx Ground pre-paid label to return the product to us. Any FedEx drop-off location will accept your return package.

All returned packages will be analyzed by our returns department for condition and contents. If the product is used or if there are missing parts, your refund will be less a variable restocking fee based on the condition.    

Please allow 4 to 6 weeks for the credit to appear on your statement.

Kenmore Floorcare products purchased through other authorized retailers must be returned in accordance with their respective returns and refunds policy.


Shipping Policy

Orders usually take 1-2 business days to process before they ship. Holidays may add an additional 1-2 business days to processing time.

Kenmore Floorcare can ship to anywhere in the continental U.S. and Hawaii. Currently, does not ship to Canada.

Please review your shipping information for accuracy. Kenmore Floorcare does not ship to PO Boxes. Please provide a physical address only.

Our products are shipped FedEx Ground and will ship within 2 business days after the order is placed. After the order leaves our warehouse, delivery times vary based on your shipping address.