St. Patrick's Day Sale - Use Code LUCKY15 for 15% Off

Promotion valid while supplies last on through March 18th at 11:59pm ET. Not valid with any prior purchases. Enter LUCKY15 in the promo box at checkout to save 15% on orders at Models DU1099, DU4099 and any accessories/parts available from are not eligible for discount. Consumer pays all applicable sales tax and offer cannot be combined with any other promo code. Promo code can only be used once per order. All orders qualify for free shipping except for Alaska and Hawaii. Orders cannot be shipped to PO boxes.

Shipping & Returns Overview

shipping & returns

We take pride in our high-quality product. If something goes wrong, we want to help!

Lightweight Kenmore® vacuum being carried down the stairs

Return Policy

Kenmore Floorcare offers hassle-free returns on items purchased directly from

We guarantee all unused merchandise for 30 days from the date of purchase. Simply email us at to initiate the return process.

Our Customer Service Rep will provide a FedEx Ground pre-paid label to return the product to us. Any FedEx drop-off location will accept your return package.

All returned packages will be analyzed by our returns department for condition and contents. If the product is used or if there are missing parts, your refund will be less a variable restocking fee based on the condition.    

Please allow 4 to 6 weeks for the credit to appear on your statement.

Kenmore Floorcare products purchased through other authorized retailers must be returned in accordance with their respective returns and refunds policy.


Shipping Policy

Orders usually take 1-2 business days to process before they ship. Holidays may add an additional 1-2 business days to processing time.

Kenmore Floorcare can ship to anywhere in the continental U.S. and Hawaii. Currently, does not ship to Canada.

Please review your shipping information for accuracy. Kenmore Floorcare does not ship to PO Boxes. Please provide a physical address only.

Our products are shipped FedEx Ground and will ship within 2 business days after the order is placed. After the order leaves our warehouse, delivery times vary based on your shipping address.