Shipping & Delays Notice

Due to the impact COVID-19 is having on our carriers, there may be some delays in delivery. While we are doing our best to work with our partners to ensure that this does not happen, we are unable to guarantee all shipments will be delivered on time. Please note, the issues causing the delays are with our carriers. Your orders are our highest priority, and we are committed to getting them out the door as quickly as we always have.

Contact Us

Contact Us


Check the Status of an Order

Please email us at [email protected] to request an update on your shipment.

Parts Inquiries

To order parts for the Kenmore Intuition bagged upright vacuum, please call us at 1-844-608-3080.

To order parts for all other Kenmore vacuum cleaners, please call us at 1-877-531-7321.

Warranty Information

Learn more about our warranty policy and submit a warranty authorization request HERE.

Product Registration

Your registration helps us handle customer service and warranty inquiries more efficiently. Register your product today!

Use & Care Guide

To find the operator's manual for your product, go to our Use & Care Guide page.

Contact Us

Complete the form or call us at 1-877-531-7321 between 8:00am and 5:00pm EST Monday – Friday. We’re happy to help!


Cleva North America, Inc.
601 Regent Park Ct
Greenville, SC 29607